After going for AI agents, laying off 4,000 employees; Salesforce CEO Marc Benioff says: AI doesn't have a soul, it is not ...
Salesforce CEO Marc Benioff is sending mixed signals on AI's workplace impact. While the company replaced 4,000 customer support roles with AI agents, Benioff claims AI lacks the human touch essential for sales. Despite these cuts, Salesforce is hiring thousands of new salespeople, highlighting a strategic division of AI's application.
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