After laying off 4,000 employees and automating with AI agents, Salesforce executives admit: We were more confident about….
Salesforce is scaling back its reliance on large language models due to reliability issues, shifting focus to deterministic automation in its Agentforce product. Executives acknowledge a decline in trust in AI models, with reported instances of models omitting instructions and losing focus. This strategic pivot follows significant support staff reductions attributed to AI agent deployment.
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